Services Platform: close from 18 to 7 days, margin leakage found and stopped
Business: Multi-location field services (PE-backed)
Scale: $40M-$70M revenue, 10-25 locations
Constraint: Tool sprawl + inconsistent definitions across locations
Entry: The Business Blueprint (30-day diagnostic)
before
- Month-end close averaged 18 business days; final numbers moved post-close.
- Leadership spent 30-40 hours/month reconciling conflicting reports.
- Margin visibility arrived too late to influence pricing and labor decisions.
install
- KPI dictionary + ownership map (one definition per metric).
- Close kit (calendar + checklist + quality gates).
- Integration map + simplified truth flow (fewer manual handoffs).
- Weekly cadence: exceptions-first review focused on decisions.
after
- Close reduced to 7 business days (repeatable).
- Manual reconciliation down ~60% (to ~12-15 hours/month).
- Forecast accuracy improved from +/-15-20% to +/-6-8% on key drivers.
- Identified and stopped ~1.8 points of margin leakage.
“We stopped arguing about which numbers were real. The close became boring-thank God.”